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Ashford Fair Help and Frequently Asked Questions

About Ashford Fair

Ashford Fair is an online marketplace focused on unique items and treasures found by our suppliers and curators. Once a month, a new fair is run, comprised of a collection of exclusive and frequently one-of-a-kind products for sale.

Ashford Fair Contact Information

(800) 261-1840

service@ashfordfair.com

Contact Us Online

Vendor Information

Membership and Accounts

How do I become a member?

It's easy and free to sign up! Simply register for a new account.

How do I change my password?

From your account page, enter a new password and click save.

I forgot my password. Help!

If you forgot your password, you can reset your password here.

Newsletters and Announcements

You can subscribe or unsubscribe from our email newsletters and announcements from your account page.

Shopping

Why are some items “in another cart”?

If someone adds an item to their cart, it will stay there until either they complete their purchase or the cart expires. If the cart expires, the item will be available for purchase immediately.

Why do shopping carts expire?

Because so many of our items are one-of-a-kind, we have a shopping cart expiration timer to prevent these items from sitting in someone's cart for an extended period of time.

Where do you collect sales tax?

We collect sales tax only in the state where we have a physical presence: Kentucky.

Shipping and Retults

Where do you ship?

We ship to any address in the United States. Sorry, we can not deliver to Canada at this time.

How is shipping cost calculated?

Shipping costs are determined as a flat-rate based on the total price of your order:

$49.99 and under - $8.99
$50.00 to $74.99 - $10.99
$75.00 to $99.99 - $12.99
$100.00 to $149.99 - $14.99
$150.00 to $249.99 - $17.99
$250.00 or more - $19.99

What is your return or refund policy

Returns are only accepted for items marked as returnable.

Refunds will be issued only where the item received was not as described.

Please click on the "questions about this order" link for the order on your account page to request a return or refund.

Security and Privacy

Credit Card and Internet Transaction Security

All credit card transactions are secured by industry standard SSL encryption. Credit card numbers and financial details are never stored unencrypted.

Policies

Privacy Policy